Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below:

• "Platform" — the wak500 website at https://wak500.cam and any associated mobile-optimised interface operated by wak500.
• "Personal Data" — any information relating to an identified or identifiable natural person ("Data Subject"), including name, date of birth, email address, phone number, national identity number, bank account details, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of Processing Personal Data; for the purposes of this Policy, wak500.
• "Data Processor" — a third party that Processes Personal Data on behalf of wak500 under a formal data-processing agreement.
• "KYC" — Know Your Customer, the identity verification process wak500 applies to all registered accounts in compliance with anti-money-laundering (AML) obligations.
• "Cookies" — small text files placed on your device by the Platform to facilitate session management, preference storage, and analytics.
• "You" / "Player" — any individual who registers an account on, or otherwise accesses, the wak500 Platform.

2.1  wak500 acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, wak500 is responsible for ensuring that Personal Data is processed lawfully, fairly, and transparently in accordance with applicable data protection principles.

2.2  wak500 operates as an internationally licensed betting and gaming platform. Players accessing the Platform from Indonesia do so with the understanding that their data may be processed in accordance with the data protection laws of the jurisdiction in which wak500 is incorporated or licensed, as well as in a manner consistent with internationally recognised privacy standards.

2.3  All data protection enquiries may be directed to our dedicated support team at [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related correspondence within five (5) business days.

3.1  wak500 collects the following categories of Personal Data, depending on your interaction with the Platform:

3.2  wak500 does not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information) except where strictly required by applicable AML or responsible gaming regulations.

4.1  wak500 collects Personal Data through the following channels:

• Direct interactions — information you provide when registering an Account, completing KYC, making deposits or withdrawal requests, contacting our support team, or submitting any form on the Platform.
• Automated technologies — technical and behavioural data collected automatically as you navigate the Platform, via cookies, server logs, and similar tracking technologies (see Clause 10).
• Third-party sources — identity and fraud-screening data from KYC verification partners, payment processors, and AML screening databases where we are required to verify your identity or detect financial crime.

4.2  Where you provide Personal Data relating to a third party (for example, a referral), you confirm that you have obtained that individual's consent to provide their data to wak500 and that they have been made aware of this Privacy Policy.

5.1  wak500 processes your Personal Data for the following purposes:

• Account management — to create, maintain, and administer your wak500 Account, including authentication and security.
• Service delivery — to process bets, settle markets, credit winnings, and provide access to all gaming products on the Platform.
• Payment processing — to facilitate deposits and withdrawals via Indonesian local banks and e-wallets, including transaction reconciliation and fraud prevention.
• KYC & AML compliance — to verify your identity, confirm your age (21+), screen against sanctions and PEP lists, and comply with anti-money-laundering obligations.
• Responsible gaming — to monitor betting patterns, identify potential problem-gambling indicators, and administer self-exclusion, deposit-limit, and cooling-off tools.
• Customer support — to respond to your enquiries, resolve disputes, and improve service quality through analysis of support interactions.
• Personalisation & marketing — to present relevant promotions and content, including seasonal offers tied to Indonesian cultural events (Idul Fitri, Ramadhan, Independence Day, and others), based on your account activity and preferences, where you have not opted out.
• Platform improvement — to analyse usage data in aggregated, anonymised form for the purposes of product development, UX optimisation, and performance monitoring.
• Legal & regulatory compliance — to meet obligations imposed by applicable licensing authorities, financial regulators, and law enforcement agencies.

6.1  wak500 processes your Personal Data on one or m ore of the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and wak500 (our Terms & Conditions), including account creation, bet settlement, and payment processing.
• Legal obligation — processing is required to comply with applicable laws, including KYC, AML, responsible gaming regulations, and licensing requirements.
• Legitimate interests — processing is necessary for wak500's legitimate business interests (such as fraud prevention, platform security, service improvement, and marketing), provided those interests do not override your fundamental rights.
• Consent — where you have given explicit consent for a specific processing activity, such as receiving promotional communications via email or SMS. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6.2  Where wak500 relies on legitimate interests as the legal basis for processing, you have the right to object to that processing (see Clause 11).

7.1  wak500 does not sell your Personal Data to third parties for marketing purposes. We may share your Personal Data with the following categories of third parties where necessary to deliver our services or comply with legal obligations:

• Payment service providers — banks and e-wallet platforms (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay) and payment gateway intermediaries, for deposit and withdrawal processing.
• KYC & identity verification partners — third-party vendors contracted to verify identity documents, perform age verification, and screen against sanctions lists.
• Game studios — software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, who may process session and bet data to deliver live casino and slot games.
• Cloud infrastructure providers — hosting and data storage partners who operate under strict data-processing agreements and are contractually obligated to protect your data.
• Analytics & performance monitoring tools — services that help us understand Platform usage, diagnose technical issues, and optimise user experience, on an anonymised or pseudonymised basis where possible.
• Legal & regulatory authorities — licensing bodies, financial intelligence units, law enforcement agencies, and courts where we are compelled to disclose data by law or in response to a valid legal request.
• Professional advisers — lawyers, auditors, and consultants who require access to Personal Data in the course of providing services to wak500, under confidentiality obligations.

7.2  Where we share your Personal Data with third parties, we ensure that appropriate technical and organisational safeguards are in place, typically by way of a formal data-processing agreement that binds the third party to confidentiality and data protection standards equivalent to those in this Privacy Policy.

7.3  In the event of a corporate transaction (merger, acquisition, sale of assets, or restructuring), your Personal Data may be transferred to the acquiring entity, subject to the same data protection obligations.

8.1  wak500 retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Typical retention periods are set out below:

• Active account data — retained for the duration of your account's active status and for a period of up to seven (7) years following account closure, to comply with AML record-keeping obligations and to defend potential legal claims.
• Transaction records — retained for a minimum of seven (7) years from the date of the transaction, as required by financial regulations.
• KYC documentation — retained for seven (7) years from account closure or the date on which the relationship ended, in accordance with AML regulations.
• Marketing communications — retained until you withdraw consent, at which point your contact details are suppressed (retained on a do-not-contact list) to prevent future marketing.
• Support correspondence — retained for three (3) years following resolution of the matter, to assist with recurring issues and dispute resolution.
• Technical logs & session data — retained for up to twelve (12) months for security, fraud detection, and technical troubleshooting purposes.

8.2  Once the applicable retention period has expired, your Personal Data will be securely deleted or anonymised in such a way that you can no longer be identified from it.

9.1  wak500 employs industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or damage. These measures include, but are not limited to:

• 256-bit SSL encryption — all data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Secure data centres — Personal Data is stored on servers located in secure, access-controlled facilities operated by reputable cloud infrastructure providers.
• Access controls — Personal Data is accessible only to wak500 employees and contractors who require access to perform their duties, under strict confidentiality obligations.
• Regular security audits — wak500 conducts periodic vulnerability assessments and penetration testing to identify and remediate security risks.
• Password protection — you are responsible for maintaining the confidentiality of your account password. We recommend using a strong, unique password and enabling two-factor authentication (2FA) where available.

9.2  While wak500 takes all reasonable steps to protect your Personal Data, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide Personal Data at your own risk.

9.3  In the event of a data breach that is likely to result in a high risk to your rights and freedoms, wak500 will notify you without undue delay, in accordance with applicable data protection laws.

10.1  The wak500 Platform uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver personalised content. Cookies are small text files placed on your device that allow us to recognise you on subsequent visits.

10.2  We use the following types of cookies:

• Strictly necessary cookies — essential for the operation of the Platform, including session management, authentication, and security. These cookies cannot be disabled without affecting core functionality.
• Performance cookies — collect anonymised data about how visitors interact with the Platform, enabling us to identify technical issues and improve page load times.
• Functional cookies — remember your preferences (such as language settings, preferred odds format, and display options) to provide a more personalised experience.
• Marketing cookies — track your activity across the Platform to deliver targeted promotional content and measure the effectiveness of campaigns. You may opt out of these cookies via your browser settings or by declining non-essential cookies on first visit.

10.3  Most web browsers allow you to control cookies through your browser settings. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that disabling cookies may affect the functionality of the Platform.

10.4  wak500 does not respond to Do Not Track (DNT) signals at this time. We will update this Privacy Policy if our practice changes.

11.1  Under applicable data protection laws, you have the following rights in relation to your Personal Data:

• Right of access — you may request a copy of the Personal Data we hold about you, together with information about how it is processed.
• Right to rectification — you may request that we correct any inaccurate or incomplete Personal Data. You can update most account details directly via your account dashboard.
• Right to erasure — you may request deletion of your Personal Data where there is no compelling reason for us to continue processing it, subject to legal retention obligations (see Clause 8).
• Right to restriction of processing — you may request that we limit the processing of your Personal Data in certain circumstances, for example where you contest the accuracy of the data.
• Right to data portability — you may request that we provide your Personal Data in a structured, commonly used, machine-readable format, or transmit it directly to another controller where technically feasible.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing immediately.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing prior to withdrawal.

11.2  To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link) with your full name, registered email address, and a description of your request. We will respond within thirty (30) days of receipt of a valid request.

11.3  You also have the right to lodge a complaint with a data protection supervisory authority if you believe wak500 has not handled your Personal Data in accordance with applicable law.

12.1  The wak500 Platform is intended for adults aged 21 years or older only. We do not knowingly collect Personal Data from individuals under the age of 21.

12.2  If we become aware that we have inadvertently collected Personal Data from a person under 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited will be returned to the source, and all pending bets will be voided.

12.3  If you are a parent or guardian and believe that your child has provided Personal Data to wak500, please contact us immediately at [email protected].

13.1  The wak500 Platform may contain links to third-party websites or integrate third-party services (such as payment processors and game studios) that are not operated or controlled by wak500.

13.2  This Privacy Policy applies only to Personal Data collected by wak500. When you navigate to a third-party site or use a third-party service, that entity's own privacy policy will apply. wak500 is not responsible for the privacy practices of third parties.

13.3  We encourage you to review the privacy policies of any third-party sites or services you access from the Platform.

14.1  wak500 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, technology, or legal obligations. Material changes will be communicated to registered players via email or a prominent notice on the Platform.

14.2  The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically.

14.3  Your continued use of the Platform following notification of a change constitutes your acceptance of the amended Privacy Policy. If you do not agree to the revised policy, you should cease using the Platform and may request closure of your account.

15.1  If you have any questions, concerns, or requests regarding this Privacy Policy or how wak500 processes your Personal Data, please contact our support team:

15.2  Our support team — including native Indonesian-speaking agents available during WIB peak hours — is available 24/7 to assist you with privacy enquiries, data access requests, and account management.

15.3  For urgent data protection matters, please include "PRIVACY REQUEST" in the subject line of your email to ensure priority handling.